Privacy Policy
This Privacy Policy (the "Policy") describes how LOR-GAME LIMITED ("Lor Game", "Studio", "we", "us" or "our") collects, stores, uses and discloses information, including personal information, when users ("you" or "users") access or use our website available at http://www.lor-game.com, Lor Game, and any mobile game, application, customer support, community feature or related service we provide (collectively, the "Services"). This Policy also describes your choices and rights concerning your information.
This Policy applies only to information collected or received by us through the Services. We are not responsible for third-party websites, services, products or policies, even if the Services contain links to them. If you do not want us to collect, use, store or share your information as described in this Policy, you should not use the Services.
1. Information We Collect From You and How We Collect It
When you use the Services, we may collect information you provide directly, information collected automatically from your device and gameplay, and information received from platform providers, payment providers, social login providers, analytics providers, advertising partners and other service providers.
Registration and account information. We may offer you the option to create or complete a user profile or account. If you create an account, we may collect your email address, password or authentication token, user ID, nickname, avatar, linked platform account identifiers, profile settings and other information that helps us confirm that it is you accessing the account. Your nickname, avatar, user ID, leaderboard information, public profile information and other gameplay information may be visible to other users where social, ranking, friend, community or similar features are available.
Technical and usage information. We may collect technical information about your mobile device or computer system, including IP address, device type, device name, operating system version, app version, country or region, language, network status, advertising identifiers such as IDFA or Google Advertising ID, device identifiers and crash or diagnostic logs. We may also collect usage statistics about your interactions with the Services, such as gameplay progress, levels, virtual currency, virtual items, achievements, events, settings, feature usage and session data.
Payment information. When you purchase goods or services through the Services, including virtual currency or virtual goods, we may receive purchase records such as order ID, transaction status, purchased item, price, purchase date and platform store information. In-app purchases are processed by third-party payment processors or platform stores. They may collect payment details necessary to process the purchase, but they do not provide us with your full credit card or bank account number.
Customer support and communications. If you contact us for support, participate in surveys, events or promotions, or communicate with us by email or through the Services, we may collect your contact details, user ID, device information, support messages, attachments and other information needed to respond to your request and improve the Services.
Information from third parties. If you sign in through or connect to a third-party service, such as a platform account or social network, we may receive information made available by that service according to your settings and its privacy policy, such as account ID, nickname, profile picture and friend or contact information. We may also receive information from analytics, attribution, advertising, anti-fraud and platform partners as needed to operate, secure, measure and improve the Services.
2. How We Use Your Information
We may use your information to:
- provide, operate, maintain and improve the Services;
- create, authenticate, secure and manage accounts and user profiles;
- save progress, restore purchases, deliver virtual items and provide customer support;
- personalize gameplay, content, events, offers, notifications and service messages;
- process purchases and prevent fraud, cheating, abuse, unauthorized access and illegal activity;
- analyze usage, test features, fix bugs, improve performance and develop new features;
- send service-related communications, including security notices, updates and push notifications;
- send marketing communications or show advertising where permitted by law and your settings;
- comply with legal obligations and enforce our Terms of Use; and
- protect the rights, property and safety of users, us, our partners and the public.
3. Push Notifications and Device Permissions
We may send push notifications about game updates, events, account activity, rewards or other service-related matters. You can opt out of push notifications at any time through your device settings or available in-game settings. Some features may request device permissions, such as notification, storage or similar permissions. You can manage permissions through your device settings.
4. Cookies, SDKs, Advertising and Analytics
We and our partners may use cookies, local storage, software development kits, advertising identifiers and similar technologies to provide the Services, remember settings, analyze usage, measure advertising performance, attribute installs, prevent fraud and improve the Services.
Our advertising and analytics partners may process information under their own privacy policies. You can review or manage some choices through your device settings, app store settings, social account settings or the privacy tools offered by those partners. Examples of third-party privacy resources include Google, Apple and Meta.
5. How We Share Your Information
We may share information:
- with service providers that host, operate, secure, analyze, support and improve the Services;
- with platform stores, payment processors and refund or purchase verification providers;
- with analytics, attribution, advertising, anti-fraud and measurement partners, subject to applicable law and your choices;
- with other users when you use public profile, leaderboard, friend, chat, community or social features;
- with law enforcement, courts, regulators or other parties where required by law or legal process;
- to enforce our agreements, investigate suspected violations, protect safety or prevent fraud; and
- as part of a merger, acquisition, financing, reorganization, bankruptcy or sale of assets.
We do not sell your personal information for money.
6. Your Choices and Rights
You may update certain account, profile, language, audio, notification and gameplay settings in the Services. You may also disable push notifications, limit ad tracking or reset advertising identifiers through your device settings where available.
Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, objection to processing of, or a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent. We may need to verify your identity before processing a request.
7. Children
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete that information as quickly as possible.
8. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and maintain security. Some information, such as payment, accounting, support, fraud prevention and compliance records, may be retained after account deletion where required or permitted by law.
9. Security
We use reasonable administrative, technical and organizational measures designed to protect information from unauthorized access, loss, misuse, disclosure or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International Transfer of Personal Data
We may process and store information in countries or regions other than where you live. These countries may have data protection laws different from those in your jurisdiction. Where required by law, we use appropriate safeguards for international transfers.
11. Additional Provisions for California Consumers
If you are a California resident, you may have rights to know, access, correct, delete and obtain a copy of certain personal information, and to opt out of certain sharing for cross-context behavioral advertising where applicable. You also have the right not to be discriminated against for exercising your privacy rights. To exercise these rights, email us with the subject line "California Rights Request". We will verify your request before processing it.
12. Changes to This Policy
We may update this Policy from time to time to reflect changes to our data practices, Services or legal requirements. If we make material changes, we will provide notice as required by law, such as through the Services or by other reasonable means. We encourage you to periodically review this Policy for the latest information.
13. Contact Us
If you have questions regarding this Policy, our collection and use of information, requests for resolving issues with personal data, or requests to access or delete your data, please contact us:
Name of the Data Controller: Jessie
Email: dev.lorgame@gmail.com
Address: 19H Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
If you no longer want Lor Game to make active use of your information, you may send an email to dev.lorgame@gmail.com. Place "Delete My Account" in the subject line and include your first name, last name, email address and user ID number from which you access our games, if applicable. We will respond to your request within thirty (30) days. Please note that records related to payments, legal obligations, security or customer service matters may be retained where required or permitted by law.